Banner2:

Volunteering Opportunities

Almost 60% of our team are volunteers providing support to thousands of people in the Aberdeen area. These roles are extremely rewarding and develop key skills which can be taken forward into future employment.

We are always looking for new volunteers to help us out in our mission to support citizens in the community.

You can read about some of our volunteers experiences here Volunteers Week

Volunteer at Aberdeen Citizens Advice

The initial process of becoming a volunteer generally starts with a first expression of interest or receipt of an application form. The next step, particularly for those interested in becoming Volunteer Advisers is to take part in a Volunteer Open Day.  

Our Open Days which we hold approximately every 2-3 months are a chance for us to give you more information on what it means to be a volunteer with Citizens Advice, the range of potential volunteering roles available, and the time, effort, and commitment that is required of those roles. It also gives you a chance to ask any questions you may have about becoming a volunteer and gives you the information you need to make an informed decision as to whether volunteering with Citizens Advice is right for you. 

If you are still interested in becoming a volunteer, we will be happy to get in touch to let you know when we will be holding our next Open Day. You can download a copy of our application form which you can complete and return if you have not already done so or apply online. 

If you have any further questions regarding volunteering with us in the meantime, please feel free to get in touch. 

You can find out more about these roles below

 

Admin, Advisers and Board Members are the most in demand but there are other roles you can help with below:

Are you interested in being a Volunteer Administrator?


Aberdeen Citizens Advice

Summary of role

To help ensure the smooth running and organisation of the bureau.


What might you be doing?

  • Greeting clients and visitors to the bureau
  • Writing letters, memos, emails, etc. for colleagues
  • Updating databases and information systems
  • Filing and photocopying
  • Taking minutes at meetings
  • Answering the telephone and taking messages where appropriate
  • Ordering stationery and other supplies
  • Completing social policy information forms
  • Ordering and organising information leaflets

Does this sound like you?

  • Committed to the aims and principles of the CAB service
  • Organised, flexible and systematic
  • Understand of the importance of CAB work
  • Good written and verbal communication skills
  • Willing to attend training and meetings
  • Able to work well in a team

Are you interested in being a Volunteer Adviser?


Aberdeen Citizens Advice

Summary of role

To help provide effective and efficient advice to members of the public.


What might you be doing?

  • Interviewing clients
  • Finding, interpreting and communicating information so clients can make an informed decision
  • Act on behalf of clients
  • Negotiating, referring and drafting letters for clients
  • Completing clear case records
  • Recognising the root cause of problems and participating in taking action
  • Taking part in ongoing training to maintain and improve skills


Does this sound like you?

  • Excellent communication skills (verbal and written)
  • Open, approachable an enthusiastic
  • Able to sift through information and extract what is relevant
  • Respectful of views and values which may be different from your own.
  • Able to work within a team
  • Able to use computers
  • Willing to undertake training for the role

Are you interested in being a Volunteer CAB Board Member?


Aberdeen Citizens Advice

Summary of role

Board members are responsible for the strategic management of each bureau, 
including oversight of planning, evaluation, staffing, managing finances and 
ensuring legal and regulatory compliance. Skills and experience are welcome, 
but training is provided. Interest in the community and bureau is most important.


What might you be doing?

  • Attending meetings of the Board (around 6 per year, but this can vary) and taking an active part in discussions and decision-making
  • Helping set policies and plans and supporting project development
  • Offering support to staff and volunteers of the bureau
  • Representing the bureau at external meetings, networks or events
  • Bringing specific skills to support good governance of the bureau (e.g. financial management, human resources, equality and diversity, etc.)


Does this sound like you?

  • Aware of issues affecting the local community and CAB
  • Committed to the aims and principles of the CAB service
  • Able to think creatively and exercise good, independent judgement
  • Able to work well in a team
  • Willing to undertake the responsibilities of being a trustee and employer
  • Willing to learn and develop
  • May offer specific skills (e.g. finance, HR, marketing, etc.)

Are you interested in being a Volunteer Fundraiser?


Aberdeen Citizens Advice

Summary of role

Raising funds to help run the bureau

What might you be doing?

  • Researching potential opportunities for raising funds for the bureau
  • Developing fundraising strategies and plans
  • Working with the treasurer and other trustees to meet fundraising objectives
  • Organising events to raise money for the bureau
  • Drafting and delivering presentations to potential and existing funders


Does this sound like you?

  • Committed to the aims and objectives of the CAB service.
  • Enthusiastic, motivated and creative
  • Good numerical and accounting skills
  • Outgoing and able to communicate effectively with people at all levels.
  • Some understanding of possible ways of attracting funding for the bureau

Are you interested in being a Volunteer IT Worker?


Aberdeen Citizens Advice

Summary of role

Ensuring our Information Technology (IT) and web services are maintained and
training and supporting our advisers in using these. 

What might you be doing?

  • Troubleshooting software and hardware problems where possible
  • Maintaining IT equipment in the bureau
  • Working closely with CAS Shared Services team to ensure IT systems function effectively in the bureau
  • Supporting and training advisers in day-to-day use of IT systems


Does this sound like you?

  • Able to work closely with remote IT support
  • Physically mobile in order to access IT hardware
  • Sympathetic to those less IT-literate
  • Enjoy implementing software and hardware development

Are you interested in being a Volunteer Recruitment Champion?


Aberdeen Citizens Advice

Summary of role

Recruiting volunteers for the bureau

What might you be doing?

  • Leading activities for volunteer recruitment. Talking to potential volunteers.
  • Developing / running a recruitment campaign.
  • Responding to volunteer enquiries by telephone, letter or email.
  • Producing publicity advertising for volunteers.
  • Writing news releases to appeal for volunteers.
  • Sending out publicity to relevant organisations.
  • Identifying possible roles for volunteers.
  • Compiling and maintaining a database of volunteer contact details.
  • Developing and maintaining contacts with local volunteer bureaux.
  • Designing / contributing to an induction handbook for volunteers.


Does this sound like you?

  • Committed to the aims and principles of the CAB service.
  • Excellent communication skills, both orally and in writing.
  • Willing to attend training and other meetings
  • Approachable, enthusiastic and friendly.
  • Able to work on own initiative.
  • Able to work as part of a team

Are you interested in being a Volunteer Social Media Organiser?


Aberdeen Citizens Advice

Summary of role

To promote CAB activities to the wider community and stakeholders

What might you be doing?

  • Working with the bureau manager and colleagues to produce content for Facebook, Twitter, blogs and/or other social media platforms
  • Engaging with others on social media, sharing external content where appropriate monitoring and removing any inappropriate materials.
  • Ensuring the CAB policy on social media is followed at all times
  • Monitoring performance of social media posts and producing reports as required.


Does this sound like you?

  • Good communications skills, written and verbal
  • Enthusiastic and committed to the aims and principles of the CAB service
  • Interested in promoting the CAB service to potential clients, funders, partners and the community.
  • Confident in using social media

Are you interested in being a Volunteer Social Policy Co-ordinator?


Aberdeen Citizens Advice

Summary of role

To co-ordinate, promote and be involved in all social policy activities in the bureau.

What might you be doing?

  • Providing support and guidance to Advisers and staff members on social policy issues at local and national level
  • Keeping up-to-date with social policy issues
  • Maintain the profile of social policy within the bureau
  • Contribute to effective social policy work within the bureau
  • Develop and maintain an effective system for the handling Bureau Evidence Forms


Does this sound like you?

  • Have a strong commitment to justice.
  • Understand key current social issues, and their potential impact on CAB clients.
  • Are able to analyse complex information.
  • Are able and willing to work as part of a team.
  • Are able to work on your own initiative, within given guidelines.
  • Have a good level of written and spoken English

Application Form to Volunteer at Aberdeen Citizens Advice

Alternatively you can download a copy of the application form or request a paper copy at the office, 

Volunteer Application Form

  • PDF
  • 17 June 2025

Aberdeen Citizens Advice Volunteer Application Form is available to download. 

 

Youth CAB

In addition to our usual volunteering opportunities we as running a project for young people to train within our Youth CAB program, for details please see Youth CAB

Contact Details

Call us

01224 569750

Email us

[email protected]