If you are thinking about claiming Universal Credit for the first time, we can help. Our trained advisers can guide you through the process,
How we can help
Help to Claim is an national helpline run by Citizens Advice Scotland. We can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.
Help to Claim can also provide a free interpretation service if English is not your first, or preferred, language.
Our trained advisers can help you to:
- Set-up your Universal Credit account
- Complete your claim to-dos
- Verify your identity
- Make sure you’re providing the right evidence to the Jobcentre
- Understand what Universal Credit will mean for you
What you'll need
If you can, collect this information in advance to start your application
- Immigration status
- Housing costs
- Childcare situation
- Rental/Mortgage expenses
- Income and savings information
- Other benefits, if you get any
- Joint claimant details (if a joint claim)
- Bank account details
If you’re not sure what help you need just get in touch and we can work out how we can support you.
Helpline Opening Times
- 8am to 6pm Monday to Friday
- Call Freephone: 0800 023 2581