• Energy efficiency tips to help reduce your bills
• Guidance on switching suppliers or tariffs (as this becomes feasible)
• Understanding your energy bills and how to read meters
• Choosing the right payment methods for your circumstances
• Resolving complex billing issues, including back billing
• Support with energy debt and disputes with suppliers
• Help with raising complaints against energy suppliers or distributors
• Referrals to Home Energy Scotland (HES)
• Benefit entitlement checks and referrals to the Warm Home Discount
• Support registering for the Priority Services Register for vulnerable households
• Carbon monoxide (CO) awareness sessions through one-to-one advice
• Group information sessions for clients and frontline workers

We also provide free promotional items such as carbon monoxide alarms, energy-saving lightbulbs, and more!