On 19th February 2026, Aberdeen Citizens Advice Bureau (ACAB) held its second Awards Ceremony to celebrate our staff and volunteers, held at the Park Inn by Radisson on Justice Mill Lane.

This ceremony provides awards for the team in 2 categories:

1. Long-service awards
2. Completion of Generalist Adviser Training Programme

In 2024 we held our first awards to recognise those with long-service for those who had been with ACAB for 10+ more years - and this year we included those who have undertaken 5+ years with an award as well. For staff, this is inclusive of any time spent as a volunteer prior to moving into paid work, as this applies to around 1/3rd of our workforce. 31 awards were presented on the night by the management team - Kate Dean, Deputy Manager and Kristi Kelly, Bureau Manager to the team for 5-10 years, 15 years, 20 years and 25 years service. This was a combined total of an incredible 257 years of service from these team members and demonstrates the unwavering dedication, compassion and commitment that they have made to the citzens of Aberdeen over the years.

We also celebrated those who have completed our rigorous adviser training programme - 5 newly Generalist Advisers. It takes around 6 months to complete on average for part-time staff and volunteers and includes over 40 online courses, taught classroom sessions and approximately 12 mentored interview sessions. Even once this is completed, our advisers are quality checked for their first 30 solo advice cases with clients which have to meet a minimum score before they deemed to have passed their training. Our Adviser Training Programme is of such a high quality that it is now a nationally recognised qualification a - SCQF Level 6 accreditation.

The awards presentation was followed by a “Quiz with a Difference” which was enjoyed by all as a light-hearted but fun way to end the evening.